1. Understanding

Understanding – tools for getting an understanding of the current situation from the perspective of your potential users or customers and other stakeholders

Why understanding ?

This stage is about discovering different and new perspectives on the subject of your project through insightful research. This is a crucial moment since it will allow you to be more empathic with your potential users, better understand the stakes of your project and find some unexpected sources of inspiration that will be fundamental for the next stages.

The tools

You will find two big groups of understanding tools:

Gathering

Making sense

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